Refund and Returns Policy
Last updated: 12/01/2025
1. Product Returns (Uninstalled Items)
- Return requests must be submitted within 3 days of delivery unless otherwise agreed in writing.
- Products must be unused, uninstalled, and in original packaging with all accessories.
- Special-order or customized items are non-returnable.
- Return shipping costs may be the responsibility of the customer unless the return is due to our error.
2. Installed Products
Once equipment has been installed, tested, and commissioned, it is considered accepted by the client. Installed systems are not eligible for return unless a verified manufacturing defect is confirmed.
Warranty claims for installed products must follow the manufacturer’s warranty policy and technical evaluation process.
3. Refund Policy
- Refunds (if approved) will be processed after inspection and approval by our technical team.
- Refund timelines may vary depending on payment method and banking procedures.
- Advance payments for confirmed custom orders or imported goods are generally non-refundable.
- Service call fees, site surveys, and consultation charges are non-refundable once performed.
4. Maintenance Contracts (AMC)
Annual Maintenance Contracts (AMC) are service-based agreements. Once activated and services have commenced, partial refunds may not be applicable unless explicitly stated in the signed agreement.
Cancellation terms are governed by the contract signed between AutoGateMe and the client.
5. Rental Equipment
- Rental fees are charged based on agreed rental duration.
- Early termination may still be billed as per the agreed minimum rental period.
- Damage beyond normal wear and tear may result in additional charges.
6. Damaged or Incorrect Items
If you receive damaged or incorrect items, you must notify us within 48 hours of delivery. Supporting photos and documentation may be required for investigation.
7. Non-Returnable Items
- Custom-built or special-imported systems
- Installed and commissioned equipment
- Electrical components damaged by misuse, power surge, or improper installation by third parties
- Software licenses and configured access control systems
8. Approval Process
All return and refund requests must be submitted in writing. Approval is subject to internal technical evaluation, contract review, and compliance with this policy.
Contact Us
For return or refund inquiries, please contact us via the Contact Page with your invoice number, product details, and reason for return.
FAQ
Common questions about refunds and returns.
No. Once installed and commissioned, equipment is considered accepted. Warranty claims may apply if there is a verified manufacturing defect.
Advance payments for custom or special-order items are generally non-refundable unless otherwise stated in the signed agreement.
Refund timelines depend on approval, inspection results, and bank processing time. Our team will notify you once the refund has been initiated.
Please notify us within 48 hours of delivery with photos and documentation. We will investigate and advise on replacement or corrective action.