Warranty Policy

This warranty policy explains how Auto Gate Me Co Ltd handles warranty claims for supplied and installed gate automation and security systems in Saudi Arabia. Warranty coverage may vary by brand/model and project scope.

1) Warranty Scope

• Applies to equipment supplied by AutoGateMe and installed by our authorized team (or as approved in writing).
• Typically covers manufacturing defects in motors, control boards, and related original components.
• Software licenses and third-party integrations may follow vendor-specific terms.

2) What’s Covered (Typical Examples)

• Defects in supplied equipment under normal, intended use.
• Failure of internal components not caused by external factors.
• Replacement/repair of approved parts based on technical assessment.

3) What’s Not Covered (Common Exclusions)

• Damage due to misuse, impact, accidents, vandalism, or power fluctuations beyond protection.
• Wear-and-tear consumables (e.g., remotes, batteries) unless faulty on delivery.
• Issues caused by civil foundation defects, gate misalignment, or poor site conditions.
• Unauthorized modifications, non-original spare parts, or non-approved technicians.
• Water ingress, dust exposure, or heat stress due to improper enclosure/installation environment.

4) Maintenance Requirement

Warranty validity may require preventive maintenance and safety inspections at recommended intervals, especially for high-cycle boom barriers and industrial gate motors. We recommend an AMC to ensure continuous compliance.

5) Warranty Claim Process

1. Submit a request with invoice/reference number, site location, and equipment model/serial (if available).
2. Share photos/video of the issue and a short description of when the fault occurs.
3. Our team schedules inspection/remote checks and provides a technical report.
4. If approved, repair/replacement is performed according to warranty terms and parts availability.