Shipping & Return Policy
Effective Date: 04/02/2019
Company Name: Auto Gate Me Co Ltd
Website: autogateme.com
1. Shipping & Delivery
Delivery Areas:
We deliver and install products across Saudi Arabia, including Riyadh, Jeddah, dammam, al khobar, Makkah, Madinah, Khobar, Jizan, Taif, Al Qassim, and Jubail.
Shipping Methods:
Products are delivered via trusted courier services or our company installation team. Delivery times vary depending on product availability and installation schedules. Typical shipping: 3–10 business days.
Shipping Costs:
Shipping charges are calculated at checkout and depend on location, product type, and weight. For installations, additional service fees may apply.
Order Tracking:
You will receive a tracking number or installation schedule once your order is confirmed. Our team will contact you for installation appointments.
2. Returns & Exchanges
Returns Eligibility:
Products can be returned within 3 days of delivery if they are unused, in original packaging, and undamaged. Custom or installed products (e.g., motors already connected to gates) are non-returnable.
Return Process:
- Contact our support team at info@autogateme.com or +966540075656 to request a return.
- Provide your order number and reason for return.
- We will guide you through return shipping instructions.
Refunds:
Approved returns will be refunded via the original payment method within 7–14 business days. Shipping costs are non-refundable, except when the return is due to a company error or defective product.
Exchanges:
Exchanges for defective or wrong products are handled on a case-by-case basis. Contact our team to arrange replacement or repair.
3. Damaged or Defective Products
- Inspect your product upon delivery.
- Report any damages or defects within 48 hours.
- We will replace or repair the product at no additional cost if verified as defective.
4. Contact Us
For any questions regarding shipping, returns, or exchanges:
- Email: info@autogateme.com
- Phone: +966540075656
- WhatsApp: +966540075656
- Address: Auto Gate Me Co Ltd , 3586, Emtidad Al Southern Branch Road, As-Sulay, Riyadh 14274, Kingdom of Saudi Arabia